Microsoft Unified Support Pricing

Unlock transparent, actionable data on Microsoft Unified Support pricing—essential for IT leaders, procurement professionals, and financial decision-makers seeking the best aggregate pricing for Unified.

Microsoft Unified Support pricing

Understand the Cost Drivers of MS Unified

How is Microsoft Unified support priced?

Microsoft Unified Support is priced as a percentage of your total annual Microsoft spend across Azure, Modern Work, Dynamics, and Server products. The more you invest in Microsoft technologies, the higher your support costs—even if actual support needs remain unchanged. This model replaces the previous hourly and block-based Premier Support system, resulting in less budget predictability for enterprises.

what’s Included.

Unified has foundational and specialized services.

Microsoft Unified Support provides one single contract for all your support needs, covering every Microsoft product and cloud service your business relies on.

Foundational Services

Technical Support

Foundational Services

Account Management

Foundational Services

On-demand Training

Foundational Services

Advisory Services

Specialized Services

Accelerated Adoption

Specialized Services

Critical Support

  Microsoft Unified for Modern Enterprise Support    Microsoft Unified for Modern Enterprise Support  

Your strategic partner for success

Realize the full Potential of your Microsoft technology investments.

Enterprises get the services, experience, and skills to ensure their success with Microsoft Unified Support.

Success Management Services gives you a direct connection to Microsoft.

  • Enable to avoid common support issues

  • Transform enterprise IT with accelerated adoption

  • Maximize full care for your most critical workloads

Get better support rates as consumption grows

Predictable Fixed yearly prices that scale.

With graduated pricing, you pay a lower rate as your cloud investment grows, and for annual agreements there are no additional charges for license and cloud purchases made during the term of your contract.

Infrastructure – Azure 10%
Infrastructure – On-Prem Servers 10%
Users – Modern Work, Biz Apps, On-Prem 8%
predictable MS Unified pricing

Transparent,
Predictable Pricing.

Support Plans & Pricing

Empowering your support choices globally

Choose the Microsoft support plan pricing that best meets your business needs and budget. From basic Developer to comprehensive Unified, there’s a support plan for everyone.

developer plan

$ 30/mo
  • All products

  • Business hours, email only

  • 8 hr response time – non-critical

  • For test workloads

professional direct plan

$ 1k/mo
  • 365, Azure, or Dynamics

  • 24×7 email / phone support

  • 1 hr response time – critical

  • For production workloads

unified enterprise plan

$ 50k+/Yr
  • All products

  • 24×7 + escalation management

  • 30 min response time – critical

  • For business-critical workloads