Microsoft Unified Enterprise Support
Microsoft Unified Enterprise Support is a comprehensive, enterprise-grade IT support solution that delivers 24/7 global coverage, proactive services, and direct access to Microsoft’s top experts. Designed for organizations with complex technology environments and mission-critical workloads, Unified Enterprise Support empowers IT teams to optimize performance, minimize risk, and drive business value.
Reactive support.
24/7 unlimited global technical support for all Microsoft products. Response time — 30 minutes for critical Azure outages.
Proactive Services.
Direct access to Microsoft engineers for IT health checks, workshops, security reviews, and best practices.
Value acceleration.
Adopt new Microsoft technologies more quickly, avoid costly mistakes, and get measurable business value faster.
Minimize downtime, restore operations quickly
Unlimited Reactive Incident Support.
Reactive Support is the core foundation of Microsoft Unified Enterprise Support, providing enterprises with 24/7 technical assistance to resolve issues across the full Microsoft portfolio.
Critical Support.
As fast as 30 minutes for Azure
full Coverage.
Legacy on-premise to modern cloud
why Unified Enterprise.
Value Acceleration.
Accelerate adoption, extract value faster
Unified Enterprise Value Acceleration speeds up cloud adoption, improves performance, and ensures investments deliver measurable business value.
Faster Adoption.
Speed up cloud adoption
Move beyond break/fix support and maximize the value of your Microsoft technology investments with cloud adoption acceleration. Get the guidance and resources to speed migration and modernization of workloads in Azure, Microsoft 365, and Dynamics 365.
Improve Performance.
Improve operational efficiency
Microsoft Unified’s Value Acceleration Services help enterprises achieve greater operational efficiency by proactively identifying and addressing performance bottlenecks, security gaps, and configuration issues across their Microsoft environments.
+ System Reliability
– Downtime
+ Scalability
– Perf Bottlenecks
+ Cost Control
– Budget Surprises
Deliver Value.
Deliver measurable business value
Microsoft Unified’s Value Acceleration Services are designed not just to support technology, but to translate IT investments into clear, measurable business outcomes. By aligning proactive engagements, workshops, and optimization initiatives with an organization’s strategic goals, these services help quantify improvements in productivity, security, performance, and cost efficiency.
Grow Faster.
Accelerate time-to-market
Optimize TCO.
Tune total cost of ownership
Meet Unified Enterprise Team.
Direct access to Microsoft, ensuring your success
Unified Enterprise Management Team
Unified Enterprise Customer Success Account Mgt Team
Unified Enterprise Designated Engineering Team
Unified Enterprise Enhanced Designated Engineering Team
Unified Enterprise Enhanced Response Team
Unified Enterprise Office 365 Engineering Direct Team
Unified Enterprise Developer Support Team
Unified Enterprise Mission Critical Support Team
Unified FAQ’s.
Empowering your Microsoft innovation globally
Common questions regarding Microsoft Unified Support and how it helps industry leaders worldwide get the most out of their Microsoft investments while improving resilience.
Microsoft Unified Support is a comprehensive, subscription-based support service for enterprises, covering multiple Microsoft products and services—including Azure, Microsoft 365, Windows, and server technologies—under a single support contract.
Unified Support is designed for enterprise organizations with significant Microsoft product usage, typically those with an Enterprise Agreement (EA) or similar licensing arrangement.
Pricing is generally based on total Microsoft spend (licensing and cloud consumption) rather than actual support usage. This can make costs predictable for budgeting but may increase as usage grows.
Unified Support includes unlimited support incidents, proactive services, advisory guidance, and 24/7 technical assistance for covered Microsoft products, with prioritized response times for critical issues.
Yes, enterprises can transition to third-party Microsoft support providers, which can offer similar expertise at lower cost, often with faster response and independent advocacy for licensing and renewal decisions.
Microsoft primarily supports its own products and services. Support for custom applications or third-party integrations may be limited and is typically handled on a best-effort basis.
Yes, Unified Support can assign named technical account managers or engineers depending on your contract, though access may vary based on the support tier and subscription level.
Response times vary depending on severity: Critical issues (Severity A) often receive near-immediate response, while lower-severity issues follow published SLA timelines.
